Helpful information
Delivery, returns & your order.
We want every ElfSOS order to be straightforward, from choosing your box to getting it ready for December. Our final fulfilment terms will be published before checkout is enabled.
Delivery
Available destinations, delivery methods, postage costs, dispatch cut-offs and estimated arrival dates have not yet been confirmed. We will display these clearly before customers place an order. Christmas delivery dates are not guaranteed unless expressly stated at checkout.
Returns and cancellations
UK consumer cancellation rights generally apply to eligible online purchases, subject to statutory exceptions. Our final policy will explain how to notify us, where to send returns, any applicable return postage costs and refund timing. Nothing in this policy limits statutory rights for faulty, damaged or misdescribed goods.
Damaged or missing items
If an order arrives damaged or incomplete, customers should contact our support team with their order number and details of the issue. Final contact information will be published before launch.
Annual renewals
Automatic subscriptions are not currently active. If introduced, renewal dates, charges, reminders and cancellation instructions will be shown clearly before a customer subscribes.
Pre-launch information: This page must be completed with confirmed business details, fulfilment arrangements and a reviewed returns policy before taking payments.